Crashing when open dcuments

[info@softex.lt]

Hello,

When we opening pdf files Nitro stop working. This hapens for all our licenses. With Adobe Acrobat files open normaly.

We reinstal software with Nitro Pro 12 Trial - works fine.

[Leslie V]

Hello,

Thank you for reaching out to us through our Community Forums!

So that we can troubleshoot the problem, please provide me with the following:
- Are there any specific files behaving this way? Or is it happening to all files?
- Are the files in a specific folder? If they are transferred, does the same thing happen?
- Please walk us through your specific step by step workflow so we can try to replicate the issue on our end.
- If you can also provide us with some files for testing please forward them to us.

I look forward to your response.
 

[info@softex.lt]

On 10/19/2022 at 10:25 PM, Leslie V said:

Hello,

Thank you for reaching out to us through our Community Forums!

So that we can troubleshoot the problem, please provide me with the following:
- Are there any specific files behaving this way? Or is it happening to all files?
- Are the files in a specific folder? If they are transferred, does the same thing happen?
- Please walk us through your specific step by step workflow so we can try to replicate the issue on our end.
- If you can also provide us with some files for testing please forward them to us.

I look forward to your response.
 

1 - The majority of the files (80-90%). Adding one of the file that carashing.

**deleted Dropbox link**

2 - Files are in many locations: diferent files and cloud.

3 - Just opening file and Nitro Pro stops (as in screenshot from past message).

4 - Adding one of the file that crashing.

 

That hapens with all 9 licenses. Antivirus solution  ESET ( for test we turn off antivirus solution). IMPORTANT: when we installed Nitor Pro 12 trial - everything was fine.

 

Edited October 27, 2022 by Leslie V
Deleted Confidential Info

[info@softex.lt]

On 10/19/2022 at 5:25 PM, Leslie V said:

Hello,

Thank you for reaching out to us through our Community Forums!

So that we can troubleshoot the problem, please provide me with the following:
- Are there any specific files behaving this way? Or is it happening to all files?
- Are the files in a specific folder? If they are transferred, does the same thing happen?
- Please walk us through your specific step by step workflow so we can try to replicate the issue on our end.
- If you can also provide us with some files for testing please forward them to us.

I look forward to your response.
 

Leslie maybe you have something already?