Serial key has already reached the limit of two users

[Norman Erram Jr.]

Hello.

I'm seeking support on behalf of my colleague. Last year she registered using her GMAIL and activated it using a serial key (shared by two users - which the maximum Nitro allows).

Recently, we updated/changed our work email addresses, since then she was experiencing an error in her Nitro PDF Pro Account.

She's still logged in, but suddenly the account was gone back to free use/inactivated one. We tried to activate it again using the same serial key she used last year, but an error was popping up telling that serial key has already reached the limit of two users.

Hope you can resolve this issue.

 

Thanks

 

 

[Allain Umailin]

Hello @Norman Erram Jr.,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro?

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Norman Erram Jr.]

I messaged you the serial number.

[Allain Umailin]

Hello @Norman Erram Jr.,

Thank you for the private message.

To further assist you, I just made an adjustment to your license, and to ensure you have the latest release, please use our offline English MSI packages below:

x64   https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x64.msi 
x32   https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x86.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number

Thank you for choosing Nitro and I hope this helps.