I tried activate Nitro Pro 10, it but show me error: -24: Activation Error

[Felipe Santos]

Hello, I change my HD because it show me problems and, after this, i can not install again my Nitro Pro 10.

I tried activate it but show me error: -24: Activation Error
Can you help me with this activation again?

 

[Allain Umailin]

Hello @Felipe Santos,

Thank you for reaching out to us through our Community Forums!

To further assist you, could you please provide the serial number of your Nitro Pro 10?

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you.