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White out and Highlight feature not working properly

Tonya Truitt

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The highlight function has been glitchy lately, which I suffered through, but now my whiteout feature doesn't work. I tried uninstalling   and reinstalling  from the website and a full reboot with no improvement. I also tried some the suggestions from the forums including flattening the pdf, which wasn't an option for me.  

Running version

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Allain Umailin

Hello @Tonya Truitt,

Thank you for reaching out to us through our Community Forums!

Does this happen with every file? If it's a single file, how was this file created and what software was used (e.g. from an external source like a website, from an email message, AutoCad converted-to-PDF files, or an internal application/reporting tool)? 

Thank you very much in advance and I look forward to hearing back from you.

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