Todd Ihrig Posted October 22, 2022 Report Share Posted October 22, 2022 I had a hard drive failure and trying to reinstall Nitro Pro. I have my activation key but the activation process failed. I tried "Manual..." and that process gives me an error on your activation site saying "Invalid License Code" which makes no sense since your software generates the big long certificate. Anyway, I then tried starting a support ticket and clicking "Activation" as the topic takes me to a site where it properly looks up my serial number and gives tells me Status = Active, Number of Activations = 0, Number Allowed = 2. I click "Deactivate" as instructed and get an error dialog that reads "Please select devices to deactivate". There is no place for me to select devices which makes sense since it tells me none are active. So I am in this loop where all of the self-help stuff is failing. Please assist - what do I do next? Link to comment Share on other sites More sharing options...
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