John Cheetley Posted October 25, 2022 Report Share Posted October 25, 2022 Hi Team, Error as below. Windows 10 pro latest version. Gets error when converting from MS Excel H&B 2019 to Nitro Pro 13.67 Link to comment Share on other sites More sharing options...
John Cheetley Posted October 25, 2022 Author Report Share Posted October 25, 2022 Please moderator, approve this content to allow issue to be resolved Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 20, 2023 Official Nitronaut Report Share Posted January 20, 2023 Hi @John Cheetley, Thank you for reaching out to us through our Community Forums and sincerest apologies for the delay. To further assist you, could you please provide the serial number of your Nitro PDF Pro 13? This matters because our business installers are different from the online ones. You can send the details of the license in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible to this thread. Lastly, is it only happening with MS Excel? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
John Cheetley Posted January 31, 2023 Author Report Share Posted January 31, 2023 Finally an update. We do have the serial number. Yes. Only Excel. Link to comment Share on other sites More sharing options...
John Cheetley Posted February 8, 2023 Author Report Share Posted February 8, 2023 (edited) Yes I do have the serial number. Can I get approval from the moderator for this to be actioned Edited February 8, 2023 by John Cheetley Link to comment Share on other sites More sharing options...
John Cheetley Posted February 10, 2023 Author Report Share Posted February 10, 2023 (edited) On 2/8/2023 at 8:25 AM, John Cheetley said: Yes I do have the serial number. Can I get approval from the moderator for this to be actioned. 504957-xxyyzz-168168 Edited February 10, 2023 by Allain Umailin Link to comment Share on other sites More sharing options...
John Cheetley Posted February 10, 2023 Author Report Share Posted February 10, 2023 Please assist with this ticket. If I have missed doing something by mistake, let me know. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 10, 2023 Official Nitronaut Report Share Posted February 10, 2023 Hello @John Cheetley, Thank you for this information and our sincere apologies for the delay. Let us try some troubleshooting by referring to these steps: 1. Download and run our Clean Up utility to uninstall your current Nitro Pro and reboot your machine: https://downloads.gonitro.com/professional_13.70.2.40/install-cleanup/install-cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004509 2. After rebooting, download and install the latest version of Visual Studio (vc_redist.x64.exe & vc_redist.x86.exe) then reboot again your machine. Visual Studio 2015, 2017, 2019, and 2022 all share the same redistributable files: https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads 3. Clear all your Downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 4. Download and install Nitro PDF Pro 13.70 (our latest release) using the installers from this page: https://www.gonitro.com/installers/business/v13/msi/download To know if you have 32-bit or 64-bit Windows system, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps: a. Right-click the link you're trying to download, and select "Save link as..." b. Choose your save location and select "Save" c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep" 5. After installation, you can activate it by opening Nitro PDF Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 504957-xxyyzz-168168 6. Turning off User Account Control (UAC) for Nitro Pro. Here are two methods that you can follow: a. Right-click the Nitro shortcut > Properties > Compatibility > Turn off any settings there. b. i. Right-click > Troubleshoot Compatibility > Troubleshoot Program ii. Check "The program requires additional permissions" > Next > Test the program... iii. Wait for the program to launch > Next > Yes, save these settings for this program > Close Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
John Cheetley Posted March 14, 2023 Author Report Share Posted March 14, 2023 Thanks Allain Umailin. This worked for my client. Link to comment Share on other sites More sharing options...
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