Bug Report

[Andrew Oliner]

How do I report a bug in Nitro Pro 13.67.0.45? Nitro is consistently failing to print a PDF correctly. There is a line drawn in the PDF file that Nitro does not print, but it displays it. The PDF prints correctly in Adobe. It's not critical, but it's annoying.

I can upload the PDF that is failing to print, plus a PDF showing the Adobe print vs the Nitro print.

Also, I had signed up for VIP Access. It looks like that expired, but I was never informed that I needed to renew. Is that still available, and how do I renew?

Thanks,

Andrew Oliner

[Andrew Oliner]

Any chance of a response? I would have thought that you guys would like some constructive feedback about a problem with your software. 

[Allain Umailin]

Hello @Andrew Oliner,

Thank you for reaching out to us through our Community Forums!

In regard to the VIP Access, our product team has discontinued the Nitro VIP access program which is why you did not receive a renewal email reminder.

Going back to your concern, is this only happening with a specific PDF file? If yes, please send over a copy by sending me a private message (hover your mouse on top of my name 'AllainU' and select 'Message'.).

Lastly, are you printing to a specific printer? What is the make/model of your printer device?

Thank you very much in advance and I look forward to hearing back from you.