Licensed Nitro Enterprise displays expired trial as of today

[Russell Bridges]

Our Nitro Enterprise is displaying Expired Trial starting today. We renewed our licenses a month ago on September 25. We have no direct access to support, so I have emailed support, & left a message with our sales rep. We have unused licenses available, the portal shows us as an active enterprise licensed site, and we are now at a standstill. Our (Nitro Portal) named, licensed, users are unable to use the software.  Help!

[Reymund Oyong]

Greetings @Russell Bridges

Thank you for reaching out to us through our Community Forums!

We have already responded to the support ticket you have submitted a few minutes ago.
Please check your email inbox as well as the spam / junk mail folder. If you have additional questions about this activation issue, kindly direct them through the support ticket so we can properly assist you. 

Kind regards,

Edited October 26, 2022 by Reymund G.