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Cannot scan from Document feeder


Kasey Kalka

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I can scan from the document feeder into Nitro once before I have to run a repair for the program. My scan shows up if I preview it but it will not create a PDF after I send the scan through to Nitro. I've re-installed and did all the suggestions from this forum: 

 

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On 10/31/2022 at 9:02 AM, Kasey Kalka said:

I can scan from the document feeder into Nitro once before I have to run a repair for the program. My scan shows up if I preview it but it will not create a PDF after I send the scan through to Nitro. I've re-installed and did all the suggestions from this forum: 

 

I've also re-installed the printer which solved the issue for a few hours but now it is back to scanning the document and not creating a pdf of that document in Nitro.

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  • Official Nitronaut
Reymund Oyong

Greetings @Kasey Kalka

Thank you for reaching out to us through our Community Forums!

Could you please provide the complete build of your Nitro PDF Pro 13 installation? This can be located under the Help tab > About Nitro Pro. 
Also, when you print a document to PDF using Nitro PDF Creator as the printer, does it print and create a PDF document? 

Kind regards,

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