Jump to content

I can't activate my Nitro

Giuseppe Belziti

Recommended Posts

  • Official Nitronaut

Hello @Giuseppe Belziti

Thanks for reaching out to us! I am happy to assist you.

Please note that we no longer support Nitro Pro 8 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 8 serial number. 

Please let us know if you need any further assistance.

Link to comment
Share on other sites

John Traphofner

I have a similar problem as Mr. Belziti.  My version was Nitro 9 upgraded a number of times before I convince my firm to buy licenses.  Now that I am retired, I tried to activate my old copy of Nitro 9 pro  using my Nitro 9 pro serial number, only for it to fail.  I entered my serial number in your online support for activation to be told it was a version 12 serial with no activations. I was confused until  I read this support message and had great hope, but unfortunately the Nitro Pro 12 complains that the serial number is for an older version and it won't leave trial mode.  But when I check online, it now shows as 'Active.'   I think I am now more confused then before.  Although the activation process may not be the best, the program is the best and I really want to continue.


Link to comment
Share on other sites

John Traphofner

It seems it was just a glitch in the Matrix...   I tried again this evening and the activation went through without a problem. 

I have never regretted lobbying my government agency to adopt the Nitro program.  Back then people only new Adobe.  Once they saw the quality product at a fraction of the cost, they were sold.   And now, years later, with my old personal copy having issues with activation, you folks jump right in to help.  


Thank you Nitro Pro Support Staff !


John T

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.