Nam Huynh Posted November 2, 2022 Report Share Posted November 2, 2022 Hello, I recently had to reset my computer to factory settings, and I am unable to activate Nitro now that I have re-dowloaded it. When I check the serial number it says "Active" with 2 Activations allowed. Version 12. When I enter the serial number into Nitro on my laptop, it says Serial Number Entered Does Not Exist. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted November 3, 2022 Official Nitronaut Report Share Posted November 3, 2022 Hello @Nam Huynh Thanks for reaching out to us! I am happy to assist you. Your serial number is a version 10 key. Please note that we no longer support Nitro Pro 10 and its activation servers have been shut down. We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: https://www.gonitro.com/pro/upgrade Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 10 serial number. https://www.gonitro.com/nps/product-details/downloads Please let us know if you need any further assistance. Link to comment Share on other sites More sharing options...
Nam Huynh Posted November 3, 2022 Author Report Share Posted November 3, 2022 Thank you for your support! Link to comment Share on other sites More sharing options...
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