Upgrade for a new PC and can't activate

[Pedro Ferreira]

Hello, 
I've change the laptop for a new model, when i put the license it say -24 activation error. Already was at https://licenses.gonitro.com/prd/portal and say 

Version	12
Status	Active
Number of Activations	0
Number of Activations Allowed	2

Deactivate

 

But can't do deactivate to change PC

 

[Leslie V]

Hello @Pedro Ferreira

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[Pedro Ferreira]

Hello @Leslie V

**

This is the serial number,

Thank you

Edited November 8, 2022 by Leslie V
Deleted Confidential Information (Serial Number)

[Steen Brown]

I have the same issue with new computer, Windows 11.

• When trying to activate Version 10, I get the -24 activation error .

• When trying to activate Version 12.=, I get version/serial number mismatch.
• When inquiring with serial number I get:

Version	12
Status	Active
Number of Activations	0
Number of Activations Allowed	2

Deactivate

When I press Deactivate: "Select the service you want to deactivate"

I've used Nitro since 2014 and would like to continue using it.

[Sheryl Raphael]

I am having the same problem, is there someone what there who can help?  

[Leslie V]

23 hours ago, Pedro Ferreira said:

Hello @Leslie V

**

This is the serial number,

Thank you

Hi Pedro,

Thanks for reaching out to us! I am happy to assist you.

Please note that we no longer support Nitro Pro 10 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12.16.9.574 installer from the page below and activate it with your current Nitro Pro 10 serial number. 

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you need any further assistance.

[Leslie V]

22 hours ago, Steen Brown said:

I have the same issue with new computer, Windows 11.

• When trying to activate Version 10, I get the -24 activation error .

• When trying to activate Version 12.=, I get version/serial number mismatch.
• When inquiring with serial number I get:

Version	12
Status	Active
Number of Activations	0
Number of Activations Allowed	2

Deactivate

When I press Deactivate: "Select the service you want to deactivate"

I've used Nitro since 2014 and would like to continue using it.

Hello @Steen Brown

We do not support version 10 anymore.

You can either upgrade to version 13, and get a new serial number for that version. Or you can use your old license and make sure you install version 12.16.9.574, no other version will work and will give you error 24.

You may refer to the comment above for the links.

I hope that helps!