Colton Burton Posted November 7, 2022 Report Share Posted November 7, 2022 Hello, A computer that was reset recently had Nitro Pro on it. Sadly, they key the user had saved was incorrect, so we can not activate Nitro Pro at this time. We do have the account information if we could provide that so we can get the key? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted November 8, 2022 Official Nitronaut Report Share Posted November 8, 2022 Greetings @Colton Burton Thank you for reaching out to us through our Community Forums! Please provide the email address they used to purchase the license so we could search and locate the serial number. Kind regards, Link to comment Share on other sites More sharing options...
Colton Burton Posted November 8, 2022 Author Report Share Posted November 8, 2022 2 hours ago, Reymund G. said: Greetings @Colton Burton Thank you for reaching out to us through our Community Forums! Please provide the email address they used to purchase the license so we could search and locate the serial number. Kind regards, jgolson@eministration.com Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted November 9, 2022 Official Nitronaut Report Share Posted November 9, 2022 Hi @Colton Burton I can see a license purchase from that email address, however, for security purposes, we cannot provide the license unless there is an authorization from the owner. The invoice receipt has been sent to the email address of the owner including the details of the serial number. Please ask him to check his email inbox as well as the spam/junk folder and look for the email that has 'Your Nitro Productivity Suite order' in the subject line. The owner's license is version 13 and the installer can be located from the link below:https://www.gonitro.com/nps/product-details/downloads - click the 'Download Nitro Pro 13' link. Once installed, you can activate it by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click Activate. Kind regards, Link to comment Share on other sites More sharing options...
Colton Burton Posted November 9, 2022 Author Report Share Posted November 9, 2022 13 hours ago, Reymund G. said: Hi @Colton Burton I can see a license purchase from that email address, however, for security purposes, we cannot provide the license unless there is an authorization from the owner. The invoice receipt has been sent to the email address of the owner including the details of the serial number. Please ask him to check his email inbox as well as the spam/junk folder and look for the email that has 'Your Nitro Productivity Suite order' in the subject line. The owner's license is version 13 and the installer can be located from the link below:https://www.gonitro.com/nps/product-details/downloads - click the 'Download Nitro Pro 13' link. Once installed, you can activate it by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click Activate. Kind regards, The employee no longer works at our place of business, so his email account does not exist. Would it be possible to email it to me or the client if I provide any information you may need? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted November 10, 2022 Official Nitronaut Report Share Posted November 10, 2022 Hi @Colton Burton Please send me the information you can provide that is associated with the owner. Kindly send them through direct message here. Kind regards, Link to comment Share on other sites More sharing options...
Colton Burton Posted November 10, 2022 Author Report Share Posted November 10, 2022 12 hours ago, Reymund G. said: Hi @Colton Burton Please send me the information you can provide that is associated with the owner. Kindly send them through direct message here. Kind regards, Sent Link to comment Share on other sites More sharing options...
Colton Burton Posted November 11, 2022 Author Report Share Posted November 11, 2022 On 11/9/2022 at 7:39 PM, Reymund G. said: Hi @Colton Burton Please send me the information you can provide that is associated with the owner. Kindly send them through direct message here. Kind regards, Is there any update? 1 Link to comment Share on other sites More sharing options...
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