How to disable nitro pro on your site ?

[Tony JULAN]

I uninstalled nitro pro on my faulty laptop. I wanted to reinstall it on a new laptop but it does not work, the application tells me that nitro is active. I would like to know how to deactivate nitro at your place so that I can activate it again.

Once you click “Deactivate”, you can activate your license immediately by entering the below serial number into Nitro Pro.

Version	12
Status	Active
Number of Activations	0
Number of Activations Allowed	2

Please select devices to deactivate.

here is how the site
Sorry my english is not good.

[Leslie V]

Hello @Tony JULAN

Thanks for reaching out to us! I am happy to assist you.

The serial number you purchased is a version 8 serial number. Please note that we no longer support Nitro Pro 8 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 8 serial number. 

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you need any further assistance.