Roshan Silva Posted November 21, 2022 Report Share Posted November 21, 2022 My old laptop crashed and I am trying to reinstall Nitro Pro 11 whihc I purchased back in 2017. However I am getting an error that indicated my serial number does not exist. I tried also deactivating the old serial number. But nothings seems to work. I am in urgent need to use Nitro Pro. Is anyone able to help me or guide me how I can get this resolved ? I am vert grateful for any feedback. Damian Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted November 21, 2022 Official Nitronaut Report Share Posted November 21, 2022 Hello Roshan, Thanks for reaching out to us! I am happy to assist you. Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down. We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: https://www.gonitro.com/pro/upgrade Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11 serial number. https://www.gonitro.com/nps/product-details/downloads Please let us know if you need any further assistance. Link to comment Share on other sites More sharing options...
Chris Ostrowski Posted November 23, 2022 Report Share Posted November 23, 2022 Does this simple reply hide the fact that you are PAYING for an UPGRADE? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted November 23, 2022 Official Nitronaut Report Share Posted November 23, 2022 Hi @Chris Ostrowski The upgrade to version 13 is a paid upgrade. The update to version 12 is not. Link to comment Share on other sites More sharing options...
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