Lee Warren Posted November 22, 2022 Report Share Posted November 22, 2022 Hi, I have tried everything possible after moving house on the weekend to get my scanner working. I have never had any issues troubleshooting and desperately need help now. I can print now issues but when I try to scan i get the following error: Unable to Scan Unable to open the Twain Device Check power and connection. I have always used wireless scanning and printing and I have tried everything and cant work it out. Please can someone help. Thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 22, 2022 Official Nitronaut Report Share Posted November 22, 2022 Hello @Lee Warren, Thank you for reaching out to us through our Community Forums! To further assist you, I just made an adjustment to your license, and to ensure you have the latest release, please use our offline English MSI packages below: x64 https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x64.msi x32 https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x86.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 504950-uvwxyz-081933 Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Lee Warren Posted November 23, 2022 Author Report Share Posted November 23, 2022 Hi, This has not worked. I tried to "repair" then I "removed" and reinstalled and I still cannot scan from Nitro. I am not sure what to do from here. Thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 24, 2022 Official Nitronaut Report Share Posted November 24, 2022 Hello @Lee Warren, Thank you for your response and our sincere apologies for the inconvenience. Could you please provide us the exact model of your HP printer/canner? Link to comment Share on other sites More sharing options...
Lee Warren Posted November 24, 2022 Author Report Share Posted November 24, 2022 I'm using a Brother MFC-L2710DW Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 6, 2022 Official Nitronaut Report Share Posted December 6, 2022 Hello @Lee Warren, Thank you for this information and my apologies for the delay. Could you please also install the 'Printer Driver & Scanner Driver for Local Connection' driver in the following page?: https://support.brother.com/g/b/downloadlist.aspx?c=us&lang=en&prod=mfcl2710dw_us_eu_as&os=10013 How did it go? Link to comment Share on other sites More sharing options...
Lee Warren Posted December 7, 2022 Author Report Share Posted December 7, 2022 I've already tried this at least 20+ times and I am not even joking. I just tried it again and IU still get the same error each time. Link to comment Share on other sites More sharing options...
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