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HELP - SCANNER NOT CONNECTING TO PC (ERROR REFERRENCING TWAIN)


Lee Warren
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Hi,

I have tried everything possible after moving house on the weekend to get my scanner working.  I have never had any issues troubleshooting and desperately need help now.

I can print now issues but when I try to scan i get the following error:

Unable to Scan

Unable to open the Twain Device

Check power and connection.

I have always used wireless scanning and printing and I have tried everything and cant work it out.  Please can someone help.

Thanks

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  • Official Nitronaut
Allain Umailin

Hello @Lee Warren,

Thank you for reaching out to us through our Community Forums!

To further assist you, I just made an adjustment to your license, and to ensure you have the latest release, please use our offline English MSI packages below:

x64   https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x64.msi
x32   https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x86.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 504950-uvwxyz-081933

Thank you for choosing Nitro and I hope this helps.

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Hi,

This has not worked.  I tried to "repair" then I "removed" and reinstalled and I still cannot scan from Nitro.

I am not sure what to do from here.

Thanks

 

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  • Official Nitronaut
Allain Umailin

Hello @Lee Warren,

Thank you for your response and our sincere apologies for the inconvenience.

Could you please provide us the exact model of your HP printer/canner?

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  • 2 weeks later...
  • Official Nitronaut
Allain Umailin

Hello @Lee Warren,

Thank you for this information and my apologies for the delay.

Could you please also install the 'Printer Driver & Scanner Driver for Local Connection' driver in the following page?:

https://support.brother.com/g/b/downloadlist.aspx?c=us&lang=en&prod=mfcl2710dw_us_eu_as&os=10013

How did it go?

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