Harold Mancusi-Ungaro Posted November 22, 2022 Report Share Posted November 22, 2022 I upgraded to Ventura and had to upgrade to Nitro PDFpen Pro 13.3.0. I open the scan from scanner, select the parameters to scan. It scans but no scanned document appears. Where is it? I have downloaded the latest Brother drivers, but there is no control center. I can scan from Preview with no problem. What am I missing? Link to comment Share on other sites More sharing options...
Harold Mancusi-Ungaro Posted December 4, 2022 Author Report Share Posted December 4, 2022 Is no one else having this problem. I can also scan and save from Image Capture then open the scanned document in PDFpen Pro. What happened to the ability to import from scanner? Link to comment Share on other sites More sharing options...
Adrian Cluff Posted April 2 Report Share Posted April 2 I'm having the same issue but it won't even show in the preview. Just scans then does nothing... I put in a support case and they send me version 14.22.1.0 and it still does not work. I can scan using the microsoft app and then print it to Nitro then save it. But I can't get Nitro to scan anything. For me this happened just yesterday. No changes to my computer that I know of. It was working and then not. Tried uninstalling and reinstalling, rebooting, turning the Brother MFC L37850 off and on... Nothing works... 1 Link to comment Share on other sites More sharing options...
Harold Mancusi-Ungaro Posted May 6 Author Report Share Posted May 6 As you can see, I have been waiting 2 ½ years for a fix. That was Ventura. Now it is Sonoma. I'm on 13.3.1 and check for updates say 13.2 is the most current. Go figure. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted May 10 Official Nitronaut Report Share Posted May 10 (edited) Greetings @Harold Mancusi-Ungaro Thank you for reaching out through our Community Forums! I have a Brother DCP-T710W and the scan works fine in Nitro PDF Pro for Mac. I've recorded the steps as a reference (see the link below): https://app.screencast.com/TRXKoSVCugfFi The test was also done in the 13.3.1 build, which is the latest build for this version, on a MacOS Ventura 1.3.2.1. Please disregard the check for updates where it tells that 13.2 is the latest build. You may want to try completely removing and reinstalling the Nitro PDF Pro application to see if this fixes the issue. Kind regards, Edited May 10 by Reymund Oyong Update screencast URL Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted May 10 Official Nitronaut Report Share Posted May 10 Greetings @Adrian Cluff Thank you for reaching out through our Community Forums! It seems that your scan issues are with the Nitro PDF Pro for Windows, not Mac, and the support ticket you had for this issue is already closed. You can try completely removing Nitro PDF Pro using our cleanup tool and then reinstalling it. This tool will remove all traces of Nitro PDF Pro on the Windows machine, and the process differs from Windows uninstall. If you are interested in performing the cleanup, please visit Using the Clean Up Tool to Remove Nitro Pro Please note that the cleanup tool is only for the Windows OS. Kind regards, Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now