Diana Soriano Posted November 22, 2022 Report Share Posted November 22, 2022 Good afternoon, We currently have multiple different user on individual plans. I will be leaving the company and need to switch the email on my account to a co worker. She currently has her Email on another Nitro product which would need to be changed to an incoming employee. How can this be completed? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 24, 2022 Official Nitronaut Report Share Posted November 24, 2022 Hello @Diana Soriano, Thank you for reaching out to us through our Community Forums! To further assist you, please refer to the following article with steps on how you can change your email address: https://kb.gonitro.com/knowledgebase#/search/change email/000004241 Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Diana Soriano Posted December 7, 2022 Author Report Share Posted December 7, 2022 Thanks for the information. However I did try but becasue both emails are active it will not let me switch. Can you assist with this? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 8, 2022 Official Nitronaut Report Share Posted December 8, 2022 Hello @Diana Soriano, Could you please provide both email addresses and which one you would like to keep? To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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