Diego Purizaga Posted November 23, 2022 Report Share Posted November 23, 2022 (edited) Hi, I'm trying to activate my product with the original licenseacquired for nitro v11 but I get an error -24, I have verifiedon the page https://licenses.gonitro.com/prd/portal and I get thatI have activation available, also try installing the version12 which is the one that appears on the page and does not work. my serial number ** Edited November 23, 2022 by Leslie V Deleted Confidential Information (Serial Number) Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted November 23, 2022 Official Nitronaut Report Share Posted November 23, 2022 Hello Diego, Thanks for reaching out to us! I am happy to assist you. Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down. We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: https://www.gonitro.com/pro/upgrade Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11 serial number. https://www.gonitro.com/nps/product-details/downloads Please let us know if you need any further assistance. Link to comment Share on other sites More sharing options...
Diego Purizaga Posted December 2, 2022 Author Report Share Posted December 2, 2022 hi, when installing with installer 12 i get the following: NITRO PRO SETUP WIZARD HAS FAILED Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted December 7, 2022 Official Nitronaut Report Share Posted December 7, 2022 Hi @Diego Purizaga Please try one of the following links: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi Link to comment Share on other sites More sharing options...
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