Nitro 12 activation error -24

[Torstein Holth]

I am trying to install Nitro 12 on a new Windows PC.

Activation returns error -24

'Find License' returns:

Serial Number XXXX
Version 12
Status Active
Number of Activations 0
Number of Activations Allowed 2

[Allain Umailin]

Hello @Torstein Holth,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro 12? This matters because our business installers are different from the online ones.

You can send the details of the license in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible to this thread.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Torstein Holth]

234601-uvwxyz-904530

Thank you very much for the swift reply!

Edited November 25, 2022 by Allain Umailin

[Allain Umailin]

Hello @Torstein Holth,

Thank you for providing this information.

We want to make you aware of the change to your product that may affect its activation performance (e.g. -2: Error - Bad parameter or -24 Error: Activation Error or -79: Activation Error) and to continue offering our customers the very best PDF tools, please install Nitro Pro 12.16.9.574 using the below offline English MSI installers:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number.

Thank you for choosing Nitro and I hope this helps.

[Torstein Holth]

OMG, that is outstanding product support!

Absolutely outstanding!

The fact that the solution you suggested works, is a bonus.

More impressive are the swift responses.

Congratulations to you and thank you!

Torstein.