John RAPER Posted November 27, 2022 Report Share Posted November 27, 2022 I have the install file and the correct serial number. The serial no. does not activate my Nitro Pro 7 on my upgraded PC. https://licenses.gonitro.com/prd/portal does not help as there are no installations to deactivate. I know Ver 7 is old, but so am I - retired and I use it for home only. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted December 1, 2022 Official Nitronaut Report Share Posted December 1, 2022 Greetings @John RAPER Thank you for reaching out to us through our Community Forums! Please note that we no longer support Nitro Pro 11 and older and its activation servers have been shut down. Thus, any activation or deactivation attempt on these versions will no longer work. Also, access to the installer for these versions are no longer available. We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. I understand that you are not interested to upgrade your existing license. In any case you would like to upgrade in the future, you can do the upgrade through our Online upgrade portal with a discounted price, here's the link to the portal: https://www.gonitro.com/support/upgrade Alternatively, you can continue to use your existing serial number by installing the latest build of Nitro PDF Pro 12 which is 12.16.9.574. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13. You can find the Nitro Pro 12.16.9.574 installer from the link below and activate it with your current Nitro Pro serial number:https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link Once Nitro PDF Pro 12 is installed, you can activate it by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click Activate. Kind regards, Link to comment Share on other sites More sharing options...
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