Activation issue on my new PC

[Rabie GHAMRAOUI]

I have purchased NITRO Pro license in 2019. I got now new desktop and I am trying to activate the software but I am receiving error activation message (error code: -24)

 

"NITRO PRO encountered some issues while attempting to activate. Please record the error code above and then contact support via the link below : Submit a support request"

 

 

[Rabie GHAMRAOUI]

I am trying to activate NitroPro 12 after getting a new computer. When I attempt to activate the license, I receive the -24: Activations Error. When I go through the automated Activation help process, it says I have zero activations and two available. Kindly advice

[Reymund Oyong]

Greetings @Rabie GHAMRAOUI

Thank you for reaching out to us through our Community Forums!

Please note that we no longer support Nitro Pro 11 and older and its activation servers have been shut down. Thus, any activation or deactivation attempt on these versions will no longer work. Also, access to the installer for these versions are no longer available.

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 with a discounted price, please visit our Upgrade page at https://www.gonitro.com/support/upgrade 

Alternatively, you can continue to use your existing serial number by installing the latest build of Nitro PDF Pro 12 which is 12.16.9.574.
Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13.  

You can find the Nitro Pro 12.16.9.574 installer from the link below and activate it with your current Nitro Pro  serial number:

https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link 

Once Nitro PDF Pro 12 is installed, you can activate it by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click Activate.  

Kind regards,