Kim Macnish Posted December 5, 2022 Report Share Posted December 5, 2022 I am using a paid up version of Nitro Pro (I paid) and wish to login to change email and password. When using password reset I am not receiving an email, despite using the same email I used to purchase the product. As a result I cannot change password nor login - can you help please. I have had to sign up to a new trial to establish an account to utilise this forum. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted December 5, 2022 Official Nitronaut Report Share Posted December 5, 2022 Hello @Kim Macnish Are you are trying to login through the login option in Nitro PDF Pro (desktop app) in the upper right hand corner? Please note this is the Nitro Sign integration and not the way to activate Nitro PDF Pro. If you wish to activate and use Nitro PDF Pro (for Windows), you can activate it using your purchased Nitro PDF Pro 13 serial number. This can be done by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. You can get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads Please let me know if you have othe questions. Link to comment Share on other sites More sharing options...
Kim Macnish Posted December 6, 2022 Author Report Share Posted December 6, 2022 (edited) Thanks for your response Leslie - I have already activated my Nitro pro using the serial number sent to me when purchased on 22/02/2021. What I need to do is sign into this account to change the email address on the account. I have tried to do a password reset using the email address that was used for the purchase and do not receive any email with password reset link. I am not using Nitro Sign in top corner. In order for me to participate in this forum, i have had to set up a new trial account to activate a new account, as i was not able to log in to my existing paid subscription. I hope that makes sense - in summary i am trying to get a password reset on my existing purchased subscription, which is currently using the same email address as this post - I can send you the serial number or any other detail if that helps to identify the account Edited December 6, 2022 by Kim Macnish Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted December 7, 2022 Official Nitronaut Report Share Posted December 7, 2022 Hello @Kim Macnish I sent a reset password link to your email address. Some of our users have reported delays in receiving Nitro Sign emails, seeing them diverted to their spam folder, or having them blocked altogether by their spam filters. Please let me know if you are still unable to receive it. Link to comment Share on other sites More sharing options...
Kim Macnish Posted December 13, 2022 Author Report Share Posted December 13, 2022 (edited) regrettably I am just not getting the reset emails from Nitro. Have checked spam etc . I assume the email used is the one related to appliedmarketing.com.au as that is the one they are using to send general emails to me. and the one used to purchase Nitro Pro Edited December 13, 2022 by Kim Macnish Link to comment Share on other sites More sharing options...
Kim Macnish Posted December 13, 2022 Author Report Share Posted December 13, 2022 (edited) Hi Leslie - I have made an adjustment to my spam folder - mind resending a reset email for my Nitro Pro account and see if that works. And the URL for the Nitro Pro account login would be helpful, to be sure I am using the correct one Edited December 13, 2022 by Kim Macnish Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted December 13, 2022 Official Nitronaut Report Share Posted December 13, 2022 Hello @Kim Macnish I sent another reset password link to this email you are using. You can also try through this link: https://sso.gonitro.com/request_password_reset Link to comment Share on other sites More sharing options...
Kim Macnish Posted December 13, 2022 Author Report Share Posted December 13, 2022 Hi Leslie - thankyou - we are making progress, receiving reset emails direct to my inbox. Have managed to reset password - however am being directed to a Nitro Sign trial account which I set up solely to get access to this forum (and which will expire in 4 days). What I need is access to my Nitro Pro paid account, which I purchased and activated in Feb 2021. Once I get access, I can change my email address in that account, as the current one is about to be deactivated. Link to comment Share on other sites More sharing options...
Kim Macnish Posted December 15, 2022 Author Report Share Posted December 15, 2022 Hi Leslie - my account with Nitro Sign is about to expire (and access to this forum) , so would be pleased to see if this issue can be resolved beforehand so I can access my Nitro Pro account Link to comment Share on other sites More sharing options...
Kim Macnish Posted December 15, 2022 Author Report Share Posted December 15, 2022 I have tried logging into https://admin.gonitro.com/ but no access allowed. How do I login to my Nitro Pro account to change email address?? Link to comment Share on other sites More sharing options...
Kim Macnish Posted December 15, 2022 Author Report Share Posted December 15, 2022 Success!!! I have just done it - that was beyond difficult. Thankyou for your help along the way. Link to comment Share on other sites More sharing options...
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