Please enter a valid serial number.

[zachary nuno]

We purchased a license 10-14-22. The email we received contained a code 40 digit alpha-numeric code, 5 sets of 8 digits. When we try activating nitro using this code it gives us a Please enter a valid serial number error code.

[Leslie V]

Hello @zachary nuno

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[zachary nuno]

Hi Leslie, 

I sent you a DM with the serial number that we received.

[Leslie V]

Hello @zachary nuno

Thanks for sending your serial number.
This is a Nitro PDF Pro 13 (for Mac) license. Are you installing Nitro on a Mac or a Windows machine?

 

[zachary nuno]

Hi @Leslie V

We are trying to install on a Windows machines.

[Leslie V]

Hello Zachary,

The Nitro PDF Pro licenses for Mac installations cannot be used to activate the application if applied to a Windows PC version of the software, since the licenses are platform specific.

If you wish to install on a Windows machine, please purchase the correct license from this page: https://www.gonitro.com/pricing