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Serial number not activating


Andres Hernandez
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Andres Hernandez

Hello I am looking for support to activate my serial number on a new computer. I already deactivated the account from my old pc and now when i go activate my new Nitro Pro it says invalid version for this key. I am using the same version 12 that my old pc had. Please help since this is very urgent for my company. Can you let me know if my serial number has an upgrade for version 13? 

 

Thank you 

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Allain Umailin

Hello @Andres Hernandez,

Thank you for reaching out to us through our Community Forums!

To further assist you, could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones.

You can send the details of the license in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible to this thread.

Thank you very much in advance and I am looking forward to hearing back from you.

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Andres Hernandez

Both computers running Nitro Pro 12

Serial Number - 234601-uvwxyz-889244

Serial Number - 234600-uvwxyz-280498

Edited by Allain Umailin
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Allain Umailin

Hello @Andres Hernandez,

Thank you for this information.

With regard to serial number 234600-uvwxyz-280498, please note that we no longer support Nitro Pro 11 and its activation servers have been shut down which is why its installers are no longer available for download.

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade


Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13.

You can find the Nitro Pro 12.16.9.574 installer on this page and activate it with your current Nitro Pro 11 serial number 234600-uvwxyz-280498:
https://www.gonitro.com/nps/product-details/downloads

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages instead:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

 

In connection with serial number 234601-uvwxyz-889244, we want to make you aware of the change to your product that may affect its activation performance (e.g. -2: Error - Bad parameter or -24 Error: Activation Error or -79: Activation Error) and to continue offering our customers the very best PDF tools, please install Nitro Pro 12.16.9.574 using the above offline English MSI installers.

Thank you for choosing Nitro and I hope this helps.

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