Activation and Deactivation Issue - Nitro Pro 12

[irwin@phitomas.com]

Hi,

I've just migrated to a new Notebook (Windows 11) and when I tried to enter my old Nitro Pro 12 serial number to the new Nitro Pro 12 installation, it gave me an error.

I then went to the Activation page which required me to Deactivate my old Serial Number.  However, there was no device to select and I got the error 'Please select devices to deactivate'.

Please assist. Thanks.

Irwin

 

[Leslie V]

Hello @irwin@phitomas.com

Thanks for reaching out to us! I am happy to assist you.

Please note that we no longer support Nitro Pro 12 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 12 serial number.

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you need any further assistance.
 

[Vicki Swain]

I have the same problem, I have spent three nights trying to upgrade my license on a new computer, it keeps taking me to an old trial page

[Leslie V]

On 12/10/2022 at 9:09 AM, Vicki Swain said:

I have the same problem, I have spent three nights trying to upgrade my license on a new computer, it keeps taking me to an old trial page

Hi @Vicki Swain

I responded to your Forum post and sent you your correct version 13 (not 12) serial number so you can install and activate version 13.

Cheers!

[Vicki Swain]

9 hours ago, Leslie V said:

Hi @Vicki Swain

I responded to your Forum post and sent you your correct version 13 (not 12) serial number so you can install and activate version 13.

Cheers!

I can't log in....it still takes me to an old trial!

[Leslie V]

Hello @Vicki Swain

To use your purchased license, you do not need to log in.

Please uninstall Nitro completely and then install the version 13 from this page: https://www.gonitro.com/nps/product-details/downloads

After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

The login feature is the Nitro Sign integration, which is a separate program that has a separate licensing: https://www.gonitro.com/pricing#nitro-sign

Please let me know if you have other questions.