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NOT SCANNING -- HP Office Jet 9010e

Jeff Trueman

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I'm using the latest version of Pro 13. I recently replaced my printer / scanner from a Brother MFC8890 to an HP Office Jet 9010e. Scans with the Brother device were not a problem. Now, however, scanning will not work.

Sometimes I can preview the scan, but it's buggy. When I can see the scan preview, the scan will not save - the window simply disappears. Same thing when I scan without a preview - the window simply disappears. 

There is no error message and I already "repaired" the software. The scans are not being saved elsewhere on my CPU. Yes, I rebooted. 

I would appreciate any insight and assistance. 


Edited by Jeff Trueman
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