Sebastian Herrmann Posted December 15, 2022 Report Share Posted December 15, 2022 Hello, I have a new Laptop with Windows 11. Alle Windows Patches installed! I installed Nitro Pro on it but the Printer does not show up. I started the support Tools as Administrator and clicked on the button to install the Printer but I get the Error: "Installation of the Printer driver failed". Reinstalling Nitro did also not help. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 15, 2022 Official Nitronaut Report Share Posted December 15, 2022 Hello @Sebastian Herrmann, Thank you for reaching out to us through our Community Forums! Please try installing using our stand-alone MSI installesr for Nitro PDF creator: x64 https://downloads.gonitro.com/professional_13.70.2.40/en/enterprise/Nitro_Creator_x64.msi x32 https://downloads.gonitro.com/professional_13.70.2.40/en/enterprise/Nitro_Creator_x86.msi To know if you have 32-bit or 64-bit Windows system, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Sebastian Herrmann Posted December 16, 2022 Author Report Share Posted December 16, 2022 Hello @Allain Umailin, thank you for providing the standaline installer. Unfortunately it doesn't work with this one either. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 19, 2022 Official Nitronaut Report Share Posted December 19, 2022 Hello @Sebastian Herrmann, Does your new laptop uses an ARM processor? Link to comment Share on other sites More sharing options...
David Shiu Posted December 20, 2022 Report Share Posted December 20, 2022 We have the same issue. Nitro PDF Software Support Tools>PDF Creation>"Nitro PDF Creator" >Installation of the printer driver failed. It is windows 11 pro Link to comment Share on other sites More sharing options...
Sebastian Herrmann Posted December 20, 2022 Author Report Share Posted December 20, 2022 Hi @Allain Umailin it is an AMD Ryzen 7 PRO 6850U Link to comment Share on other sites More sharing options...
Sebastian Herrmann Posted December 24, 2022 Author Report Share Posted December 24, 2022 ok what now? Is there a solution? Is there a general Problem or conflict with an actual Windows 11 Update? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 28, 2022 Official Nitronaut Report Share Posted December 28, 2022 Hello @David Shiu, Thank you for reaching out to us through our Community Forums! In order to further assist you, what build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.XX.X.XXX, e.g. 13.70.2.40) or you can go to Control Panel > Programs and Features. Link to comment Share on other sites More sharing options...
Sebastian Herrmann Posted December 29, 2022 Author Report Share Posted December 29, 2022 Hello @Allain Umailin how do we proceed now? I still can not install the printer. Apparently I'm not the only one having this problem. Using the stand-alone MSI installers did also not work. The installation window closes immediately. My Version is 13.70.2.40 1 Link to comment Share on other sites More sharing options...
Mark Stals Posted January 17, 2023 Report Share Posted January 17, 2023 I have the same problem on my desktop with an AMD Ryzen 7 3800X processor running the latest version of Windows 11 Pro (22H2 Build 22621.1105). My Nitro Pro version is 13.67.0.45. And why is it unpossible to submit a simple support ticket? Link to comment Share on other sites More sharing options...
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