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Unable to Activate Nitro Pro 12


Amy Jacquillard

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Amy Jacquillard

I am trying to install Nitro Pro on a new computer, on the "Activating Nitro Pro" website when I enter my serial number in it says the version is 12 and there are currently 0 active activations. I installed Nitro Pro Version 12.16 and when I enter in the serial number it says it is the incorrect version. Where can I locate the correct installer file? 

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  • Official Nitronaut
Allain Umailin

Hello @Amy Jacquillard,

Thank you for reaching out to us through our Community Forums!

To further assist you, could you please provide the serial number of your Nitro Pro 12? This matters because our business installers are different from the online ones.

You can send the details of the license in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible to this thread.

Thank you very much in advance and I am looking forward to hearing back from you.

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  • Allain Umailin changed the title to Unable to Activate Nitro Pro 12
  • Official Nitronaut
Allain Umailin

Hello @Amy Jacquillard,

Thank you for this information.

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down which is why its installers are no longer available for download.

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade


Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13.

You can find these Nitro Pro 12.16.9.574 installers and activate it with your current Nitro Pro 11 serial number 234600-xxxxxx-602907:
https://www.gonitro.com/nps/product-details/downloads

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

Thank you for choosing Nitro and I hope this helps.

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