Amy Jacquillard Posted December 15, 2022 Report Share Posted December 15, 2022 I am trying to install Nitro Pro on a new computer, on the "Activating Nitro Pro" website when I enter my serial number in it says the version is 12 and there are currently 0 active activations. I installed Nitro Pro Version 12.16 and when I enter in the serial number it says it is the incorrect version. Where can I locate the correct installer file? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 15, 2022 Official Nitronaut Report Share Posted December 15, 2022 Hello @Amy Jacquillard, Thank you for reaching out to us through our Community Forums! To further assist you, could you please provide the serial number of your Nitro Pro 12? This matters because our business installers are different from the online ones. You can send the details of the license in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible to this thread. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Amy Jacquillard Posted December 16, 2022 Author Report Share Posted December 16, 2022 (edited) 234600-xxxxxx- 602907 Edited December 16, 2022 by Allain Umailin Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 16, 2022 Official Nitronaut Report Share Posted December 16, 2022 Hello @Amy Jacquillard, Thank you for this information. Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down which is why its installers are no longer available for download. We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13. You can find these Nitro Pro 12.16.9.574 installers and activate it with your current Nitro Pro 11 serial number 234600-xxxxxx-602907:https://www.gonitro.com/nps/product-details/downloads x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
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