Expired Plan on web login but paid for program

[Client Services]

I have purchased Nitro Pro and have activated it on my computer however when I try to Request Signature I keep getting an alert saying my trial has expired and I am on an expired trial Plan.

I have signed in and out and deactivated and reactivated the account, and uninstalled and reinstalled the latest Nitro version, however I cannot use the signature option. Serial Number is 504984-xxxxxx-915738, and help greatly appreciated!!! 

Edited December 20, 2022 by Allain Umailin

[Allain Umailin]

Hello @Client Services,

Thank you for reaching out to us through our Community Forums!

Nitro Sign was upgraded to Nitro Sign Essentials and is currently free when purchasing Nitro Pro and now currently running as a trial version to allow all users to send eSignature requests and we are planning to extend this promotion further out.

For current features available with the free-bundled Nitro Sign Essentials, please refer to this article:
https://kb.gonitro.com/knowledgebase#/search/cloud/000004914

At the moment, our product team has not determined an exact date of when the trial will end but we will send further communication through email with an update when one is available.

With regard to your concern, we have made an adjustment to the affected account so please log out, close all the browsers, open a new browser and log in again.

Thank you for choosing Nitro and I hope this helps.

[Client Services]

This is happening again: I have deactivated and reactivated, as well as uninstalled and re-installed Nitro. Serial number is 50498x-xxyyzz-915738. Any help would be greatly appreciated please! 

Edited February 10 by Allain Umailin

[Allain Umailin]

Hello @Client Services,

With regard to your concern, we have made an adjustment to the affected account so please log out, close all the browsers, open a new browser and log in again.

Thank you for choosing Nitro and I hope this helps.

[Client Services]

I have purchased Nitro Pro and have activated it on my computer however when I try to Request Signature I keep getting an alert saying my trial has expired and I am on an expired trial Plan.

I have signed in and out and deactivated and reactivated the account, and uninstalled and reinstalled the latest Nitro version, however I cannot use the signature option. Serial Number is 504************738, and help greatly appreciated!!! 

Edited September 11 by Reymund Oyong
Hide Serial number

[Reymund Oyong]

Greetings @Client Services

Please be aware that Nitro PDF Pro and Nitro Sign do not share the same license. 
Nitro PDF Pro is the application you install on a machine to create and/or edit PDF documents, while Nitro Sign is a web-based electronic signature solution. 

The Signature Request option is a Nitro Sign integration in Nitro PDF Pro where once executed, it will upload the document in Nitro Sign and direct the signature request workflow through the web. 

In checking the Nitro Sign account that is associated with the email address ***********ces@tyfrancis.com.au, the trial period is still active so you should be able to use the Nitro Sign Essentials features. 

Kind regards,