License Gone

[Tam Nguyen]

For whatever reason I installed Nitro Pro Nitro Pro 12.16.9.574 and lost my license. I was using Nitro Pro Nitro Pro 12.16.3.574 and the license was active. Why is my product now a trial?

[Leslie V]

Hi @Tam Nguyen

Thanks for contacting Nitro!

Unfortunately I was not able to find your account records.
If you purchased Nitro Pro from our website, please provide us with the following information so we can look up your account.

1. First and last name of purchaser 
2. Email address used purchase Nitro (I was unable to find anything using your email address)
3. Order reference number (I suggest you search through your email for 'cleverbridge', our online merchant)

If you did not purchase Nitro from our website, and have the CD, your serial number will be located on the back of the CD sleeve. It may be labelled as Activation Code.
(Please keep in mind that if you purchase Nitro from a re-seller we will not have the information on our systems)

Looking forward to hearing back from you.
 

[Tam Nguyen]

Serial number for the Nitro PDF 12 pro is: 153320878218191838. Please resolve this license issue.

[Tam Nguyen]

Hello @Leslie V

Any updates on this licensing issue?

[Leslie V]

Hi @Tam Nguyen

Thanks for providing that license. It is not a valid license or official license purchased via our Nitro official website.

If you purchased the program I suggest reaching out to the party and requesting a refund as this is not a license we support.