Roberta Mueller Posted December 22, 2022 Report Share Posted December 22, 2022 (edited) We purchased new computers. We have Nitro Pro 10 on old computers. Serial number 234600-xxxxxx-809191 Purchased 1/10/16 Cleverbridge reference number 8578xxxxx Invoice number BKD-73612xxxxxx I am unable to transfer this Nitro Pro 10 to the new computers. When I go to this page -- https://licenses.gonitro.com/prd/portal -- and click "Deactivate" nothing happens. Can I please speak with a human? Roberta Mueller Edited December 22, 2022 by Allain Umailin Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 22, 2022 Official Nitronaut Report Share Posted December 22, 2022 (edited) Hello @Roberta Mueller, Thank you for reaching out to us through our Community Forums! I have inspected your Nitro Pro 10 with serial number 2346008-xxxxxx-09191 and found out that this is already deactivated on our end as it went to a version upgrade. When an upgrade happens, the older version gets deactivated on our end and users are provided with a new license to match their upgrade version. For your case, it was upgraded to Nitro PDF Pro 13 with serial number 504963-xxxxxx-581086 that you purchased last November 28th. Edited January 6 by Allain Umailin Link to comment Share on other sites More sharing options...
Roberta Mueller Posted January 5 Author Report Share Posted January 5 Many thanks for your kind assistance, Allain Umailin! Roberta Mueller Link to comment Share on other sites More sharing options...
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