Transfer Activation to a new Computer

[Tharanga Pathiranage]

Dear Sir/Madam,

We bought a new computer and require to transfer nitro pro registration in to it. i have tried to deactivate it from the old computer and tried to reactivate it in the new computer but in both accations gives me the same error.  the errior is "-24: Activation Error. Nitro pro encountered some issues while attempting to activate"

my serial number is :

Could you please help me to sourt out this issue?

Many thanks

Tharanga

 

Edited January 2, 2023 by Leslie V
Deleted Confidential Information (Serial Number)

[Leslie V]

Hello @Tharanga Pathiranage

Thank you for posting on our Community Forums!

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11 serial number. 

https://www.gonitro.com/nps/product-details/downloads
 
I hope that helps! Cheers!