Foysol Hussain Posted January 4 Report Share Posted January 4 I've been using Nitro Pro for about 4 years and always been a great fan of this product, however I need to reboot my PC and will lose Nitro Pro unless I can locate my serial number - can someone help me find it? I've tried the FAQs and other threads - I can't believe how everyone seems to be having the same issue. It seems almost impossible to contact anyone at Nitro (almost as if its deliberate). I've gone onto Help > About Nitro Pro, however it only gives me the first part of the licence number. How do I get the rest?? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 6 Official Nitronaut Report Share Posted January 6 Hello Foysol, Thanks for contacting Nitro! Unfortunately I was not able to find your account records. If you purchased Nitro Pro from our website, please provide us with the following information so we can look up your account. 1. First and last name of purchaser 2. Email address used purchase Nitro (I was unable to find anything using the email address you are using) 3. Order reference number (I suggest you search through your email for 'cleverbridge', our online merchant) Looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Foysol Hussain Posted January 15 Author Report Share Posted January 15 (edited) I have provided the original receipt via email to teamnitro@gonitro.com on 4th January - I'm still waiting for an acknowledgement. Name of Purchase: Foysol Hussain (myself) Original email: *** (this is no longer an active email address) Order reference number: ** Please respond to my email address: ** Edited January 16 by Leslie V Deleted Confidential Information Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 16 Official Nitronaut Report Share Posted January 16 Hello Foysol, Please send me a copy of your purchase receipt. Link to comment Share on other sites More sharing options...
Foysol Hussain Posted January 17 Author Report Share Posted January 17 I've emailed you the receipt on 4th January 2023 (from info@trustedwealth.co.uk to teamnitro@gonitro.com), not sure how else to send it to you. A forum like this is not an ideal way to communicate with you. This is terrible service, I'm waiting for you to reply to that email, yet not even an acknowledged that request ?! 1 Link to comment Share on other sites More sharing options...
Foysol Hussain Posted February 2 Author Report Share Posted February 2 Please can someone please respond to my earlier messages - I have been unable to use my Nitro pro for over a month! 1 Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 6 Official Nitronaut Report Share Posted February 6 Hello Foysol, I sent you a direct message where you can reply and forward your purchase receipt. Link to comment Share on other sites More sharing options...
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