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"Installation of the printer driver failed" on a Macbook Air running Parallels in Windows 11 ARM virtual machine


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I have the same problem ("Installation of the printer driver failed").  I installed Nitro Pro ver 12 on a Macbook Air running Parallels in Windows 11 ARM virtual machine.  I had been running Nitro Pro successfully in windows on a Macbook Pro Intel chip with Parallels.  Will Nitro Pro not run on an ARM virtual machine?

I can open Nitro Pro successfully, but it doesn't appear in my printers list.

Thanks for any help you can provide.


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  • Official Nitronaut
Allain Umailin

Hello @ctrlsol,

Thank you for reaching out to us through our Community Forums!

After checking my resources, an Enterprise build of Nitro Pro will work within a Bootcamp/parallels instance because it uses a different license-model.

Unfortunately, we cannot provide you this build because it is only offered to enterprise customers with minimum purchase of 20-user license.

To further assist you, kindly install your Nitro Pro on a machine with Windows Operating system outside a Bootcamp/parallels environment.

Should you have further questions, please do not hesitate to reach-out again.

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