Manoj Jain Posted January 8, 2023 Report Share Posted January 8, 2023 I just switched computers and installed Nitro Pro 7 on my new computer running Windows 11 Home. Unable to activate Nitro Pro even after I enter the Serial no - getting 'unknown error'. Any suggestions on how to proceed? Thank you Manoj Jain Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 9, 2023 Official Nitronaut Report Share Posted January 9, 2023 Hello @Manoj Jain Thanks for reaching out to us! I am happy to assist you. Please note that we no longer support Nitro Pro 7 and its activation servers have been shut down. We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: https://www.gonitro.com/pro/upgrade Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 7 serial number. https://www.gonitro.com/nps/product-details/downloads Please let us know if you need any further assistance. Link to comment Share on other sites More sharing options...
Manoj Jain Posted January 9, 2023 Author Report Share Posted January 9, 2023 Thank you - I did download version 12 and tried to use my Version 7 serial no - it did not accept it. I receive the following message: -22 Error - wrong license no You have attempted to activate Nitro Pro with a serial number from another version. You can only activate this version of Nitro Pro with its matching serial no. Please advise. Thank you Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 10, 2023 Official Nitronaut Report Share Posted January 10, 2023 Hello Manoj, Looks like you have an older build of version 12 installed. The only version that will work is version 12.16.9.574 and it can be found here: https://www.gonitro.com/nps/product-details/downloads Link to comment Share on other sites More sharing options...
Manoj Jain Posted January 10, 2023 Author Report Share Posted January 10, 2023 Hi Leslie Unable to see that version on the download page - the only version 12 shown is 12.16.6.574. Nitro PDF Pro 12 Latest Version: 12.16.6.574 | Release date: February 25, 2021Release Notes » Download Nitro Pro 12 If you have a link directly to that version, can you please send it to me? Thank you Link to comment Share on other sites More sharing options...
Manoj Jain Posted January 10, 2023 Author Report Share Posted January 10, 2023 Hi Leslie Found the correct version but unable to install - getting a message: Nitro Pro Setup Wizard has failed. Please advise. I am using Windows 11 Home - could that be an issue? Thank you Link to comment Share on other sites More sharing options...
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