Steve Ferrone Posted January 10 Report Share Posted January 10 Upon opening Pro, I am getting a 401 message: "an error has occurred within our system. Please try again or contact support if this error persists. (Error 401)." I click "OK" and get in and it functions correctly but each time I log out and log in again it comes up. Solution? thank you ... Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted January 10 Official Nitronaut Report Share Posted January 10 Greetings @Steve Ferrone Thank you for reaching out to us through our Community Forums! I understand that you are getting a 401 error when opening Nitro Pro. Please try the steps below then observe if the issue persists: 1. Open your Nitro PDF Pro then close the 401 error message if it shows up. 2. At the top right, click the Logout then close Nitro Pro. 3. Open Nitro PDF Pro then click the Login button and login using your Nitro Sign account. If the 401 error message happens again, please provide the exact version and build of your Nitro Pro. This information can be located under the Help tab > About Nitro Pro. Kind regards, Link to comment Share on other sites More sharing options...
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