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I am trying to combine two files and Nitro Pro 13 keeps crashing

Peyton Owen

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I have two files that I am trying to combine.  Every time I would try to combine them, Nitro Pro 13 crashed.  I went to see if there was an updated version and I upgraded to  I tried to combine the files again and it still crashed.  I have never had this problem before with the previous version.  I have combined files frequently.  Any suggestions on how I fix this?

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Allain Umailin

Hello @Peyton Owen,

Thank you for reaching out to us through our Community Forums!

Is this only happening when combining these PDFs?

How was this file created and what software was used (e.g. from an external source like a website, from an email message, AutoCad converted-to-PDF files, or an internal application/reporting tool)?

Lastly, is the same issue happening when combining and selecting the Desktop as the destination of the resulting file.

Thank you very much in advance and I look forward to hearing back from you.

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