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Unable to sign in

Sandi Clavis

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Hi, I have had to start a trial version of Nitro Pro to be able to post a topic. I have purchased Nitro Pro and am unable to sign in.  I am trying to reset my password and I do not receive the link by email. I have read all the other related posts and checked my junk email folder. My activated version serial number is ** and the email address is **. Please help.

Edited by Leslie V
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  • Official Nitronaut

Hello @Sandi Clavis

Thank you for your message - I can help you out.

To be able to use Nitro PDF Pro 13, you only need to install version 13 and activate using your serial number.

The log-in function is the Nitro Sign integration. Nitro Sign is our cloud-blased program that is separate and different from Nitro PDF Pro.

Please get the correct version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads

After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

I hope this helps! 

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