Licence deactivation

[charles stimec]

Hello 

 

I changed my PC so i need to transfer my licence : **

i have an error when i deactivate licence on the old pc. could you please help me ?

 

thank you

 

 

Edited January 12, 2023 by Leslie V
Deleted Confidential Information (Serial Number)

[Leslie V]

Hello Charles,

The serial number you provided is incorrect. It might have incorrect digits. Can you please check?

Unfortunately, I was unable to find a serial number using the email address that you provided. I will only be able to locate your serial number if you purchased Nitro Pro from our website. If you purchased Nitro Pro from our website please provide us with the following information so we can look up your account.

1.    First and last name of purchaser
2.    Email address used purchase Nitro
3.    Order reference number

If you did not purchase Nitro from our website and have the CD your serial number will be located on the back of the CD sleeve. It may be labelled as Activation Code.
(Please keep in mind that if you purchased Nitro from a re-seller we will not have the information on our systems)

I look forward to hearing back from you.
 

[charles stimec]

hello

 

could you please check with the email **?

 

Thankyou

Edited January 13, 2023 by Leslie V

[Sara Lopez]

•  

Hello,

 

I am having the same problem.  When trying to activate on the new computer it keeps saying the serial number does not exist.  Yet it does.  If I put the serial number on the website, it comes up and says I have 2 activations allowed.  Please help.

 

Thanks,

Sara

[Leslie V]

19 hours ago, charles stimec said:

hello

 

could you please check with the email **?

 

Thankyou

Hello,

Please note that we no longer support Nitro Pro 10 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 10 serial number. 

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you need any further assistance.
 

[Leslie V]

18 hours ago, Sara Lopez said:

•  

Hello,

 

I am having the same problem.  When trying to activate on the new computer it keeps saying the serial number does not exist.  Yet it does.  If I put the serial number on the website, it comes up and says I have 2 activations allowed.  Please help.

 

Thanks,

Sara

Hi Sara,

Your serial number is for Nitro Pro 12. 

We have upgraded our activation servers. Please install the latest Nitro Pro 12 update (12.16.9.574), not version 13, so you can reactivate successfully: 

https://www.gonitro.com/nps/product-details/downloads

Then activate with your Nitro Pro 12 serial number.

I hope this helps!