William Forsyth Posted January 13 Report Share Posted January 13 I attempted to install and activate the product using the Activate button in the help menu bar. I applied my serial number and clicked next. It immediately responded that the serial number was invalid. I attempted to do a manual activation, but it appears that the link to nitropdf.com/activation fails. Please assist. I also attempted to contact support through the website but it put me in a loop asking for activation and then submitting a support request. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 13 Official Nitronaut Report Share Posted January 13 Hello @William Forsyth Thank you for your message - I can help you out. Please get the latest version 13 installer from this page so you can activate successfully: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. I hope this helps! Link to comment Share on other sites More sharing options...
William Forsyth Posted January 13 Author Report Share Posted January 13 I downloaded the latest installation from your website just an hour before I submitted the support request. Need further assistance. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 16 Official Nitronaut Report Share Posted January 16 Hello William, Getting routed to nitropdf.com/activation means that you have installed the old build. Please uninstall, go to this page https://www.gonitro.com/nps/product-details/downloads and install version 13.70. Link to comment Share on other sites More sharing options...
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