Chris Thornburg Posted January 17 Report Share Posted January 17 Latest fresh downloaded version 13 from website. Downloaded & installed on two (so far) computers with same problem. Occurs on Windows 10 build 19045.2364. It crashes Windows explorer every 40-60 seconds. This does not occur on version PDFNitro v12. This is the event in the error log: Faulting application name: explorer.exe, version: 10.0.19041.2364, time stamp: 0x196eefcd Faulting module name: ntdll.dll, version: 10.0.19041.2130, time stamp: 0xb5ced1c6 Exception code: 0xc0000005 Fault offset: 0x0000000000063526 Faulting process id: 0x4a8 Faulting application start time: 0x01d921c1e30f148b Faulting application path: C:\windows\explorer.exe Faulting module path: C:\windows\SYSTEM32\ntdll.dll Report Id: b04d7268-bb09-4e57-a029-194c6e7a5f83 Faulting package full name: Faulting package-relative application ID: I've tried the regsvr32 /u NitroPDFThumbnailProvider.dll from another similar post with no luck. We just purchased 4 licenses; Can I get registration keys that work for v12 to get them moving until this problem is resolved? Thanks, Chris Thornburg / Jim Sullivan Wright Coating Technologies Link to comment Share on other sites More sharing options...
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