Luc Neyens Posted January 20 Report Share Posted January 20 Greetings,. This morning I installed an upgrade of Nitro Pro (v. 13.70.2.40), but unfortunately the PDF Creator seems to be missing, so I cannot print to PDF. I tried some 'solutions' that are on the internet, but whatever I try (i.e., NitroPDFSupportTools.exe) there's always a message that 'Installatie van printer driver mislukt' (Installation printer driver failed). I subsequently uninstalled the software and re-installed it, to no avail. Any advice on what else I could try is greatly appreciated! Luc Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 20 Official Nitronaut Report Share Posted January 20 Hello @Luc Neyens, Thank you for reaching out to us through our Community Forums! We have received a few reports about the same issue and while we are still investigating, could you please provide me with the following?: -What OS is installed in your computer (Windows 8.0, 8.1, 10, or 11 and whether it is 32-bit or 64 bit)? -Is your machine Physical or Virtual? Thank you very much in advance and I look forward to hearing back from you. Link to comment Share on other sites More sharing options...
Luc Neyens Posted January 20 Author Report Share Posted January 20 Hello Allain, Thank you for your quick reply. I have the latest version of Windows 11 ( version 22H2) installed, 64-bit. Not sure what you mean by my machine being physical or virtual - I suppose it's virtual, printing to PDF from either MS Word or music editing software. For what it's worth, the Nitro Pro Nitro Pro 13.70.2.40 has a much cleaner and user-friendly layout than the 13.24.1.467 I was using until this morning's upgrade. Also, the image quality after conversion is a big and welcome improvement. On the other hand, opening and especially saving a long document (50-60 pages) is extremely slow, and there has been a '500' error message while saving several times (trying again has so far always resolved the issue, but it's something I never noticed with the previous version). Anyway, resolving the printing issue is my main concern for now, so thank you for looking into this. If you need additional informaion, please let me know. Luc Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 24 Official Nitronaut Report Share Posted January 24 Hello @Luc Neyens, Thank you for this information and my apologies for the delay. When we say virtual, is the OS installed or hosted by XenServer, VMWare, Hyper-V, Azure, or Amazon WorkSpace? Lastly, you purchased your Nitro PDF Pro 13 way back October 2019. Did the issue started when you upgraded from Windows 10 to 11? Thank you in advance! Link to comment Share on other sites More sharing options...
Luc Neyens Posted January 24 Author Report Share Posted January 24 Hello Allain, No problem for the delay, everyone is entitled to a weekend or some time off. I see - the OS (Windows 11) is installed on a stand-alone PC. I have been using Nitro Pro ever since version 9, with upgrades to each subsecutive version, without any problems ever. The conversion from Windows 10 to 11 (in December 2021, so over a year ago) has not caused any errors either. It's only after I upgraded from version 13.24.1.467 to 13.70.2.40 last week that I ran into the problem of the missing printer driver for the first time. I suspect there have been updates between these two versions, but I have never checked for updates or, for that matter, installed any. So the issue may have existed in some version after 13.24.1.467, but it's impossible to verify. For what it's worth and for your information, the add-in in Microsoft Office doesn't work either - when trying to create a PDF document, there is an error message 'An unknown error has occurred.' But note that I don't use this option ('saving as' a PDF document is my usual way of creating a PDF from within Microsoft Office; I am now working on a project in music editing software, and do need a separate PDF printer). Finally, I have also tried to install the separate PDF Creator (Nitro_Creator_x64.msi), but don't notice any effect. Again, thank you for looking into this and should you need any additional information, please don't hesitate to let me know. Best regards. Luc Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 25 Official Nitronaut Report Share Posted January 25 Hello @Luc Neyens, Do you have a German Windows 11 Pro OS? Link to comment Share on other sites More sharing options...
Luc Neyens Posted January 25 Author Report Share Posted January 25 No, it's a Windows 11 Home edition, upgraded from Windows 10 that came pre-installed on the pc (bought in the Netherlands). Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 25 Official Nitronaut Report Share Posted January 25 Hello @Luc Neyens, But it is a German Windows 11 version? Link to comment Share on other sites More sharing options...
Luc Neyens Posted January 25 Author Report Share Posted January 25 No, it's the Dutch version. I checked the Country/Region setting in the Control Panel to make sure (unless there is still some other place to check), and the 'Current country system' setting (Huidige systeemlandinstelling) clearly shows 'Nederlands (Nederland)' (Dutch (Netherlands)). I wonder if it is possible to get a previous full installation file (instead of the download assistant), prior to 13.70.2.40, which I could install and see if that makes a difference. As I mentioned earlier, the layout is a vast improvement over the version I was using before and I would hate to go back. But if it may help you solve the issue, I'd be happy to uninstall the current version, run the Nitro Cleanup Tool, and reinstall a previous version to see what happens. One last thing: I mentioned before that I did a full reinstall after also running the cleanup tool. I just noticed that the log refers to a Nitro 7 version: [ 20/01/2023 20:05:32 ] - [Full Cleanup] [ 20/01/2023 20:05:32 ] - [Uninstall Nitro products] [ 20/01/2023 20:05:32 ] - [Uninstall] - Nitro PDF Professional 7 This probably is some glitch in the Cleanup Tool, because the first version I purchased was version 9. Whatever, I just wanted to mention it. For now I can get by, having installed a free CutePDF Writer, but I would prefer to stay within Nitro. Link to comment Share on other sites More sharing options...
Imre Snippert Posted January 31 Report Share Posted January 31 Hello Allain, Same here. Just upgraded with a new standalone (dutch) pc with windows 11. No PDF printer to be seen after installing Nitropro 13 Greetings, Imre Link to comment Share on other sites More sharing options...
Luc Neyens Posted February 1 Author Report Share Posted February 1 Hello Imre, You may want to download and try the stand-alone PDF creator. You will find a link to both x64 and x86 on Nitro's forum at Note that this is the PDFCreator version 11, but it works in my case. For what it's worth, I didn't see any difference with a previous version 13 that I was using, unless my memory is letting me down ;-). There's also a link to version 13.70.2.40 at but this version doesn't work for me, even though the full Nitro Pro version 13.70 is installed. Hope this helps. Luc Link to comment Share on other sites More sharing options...
Yoni Rasch Posted February 21 Report Share Posted February 21 (edited) @Luc Neyens, is het opgelost? Ik heb namelijk hetzelfde probleem.... Dutch to English: has it been solved? I am having the same problem.... Edited February 21 by Allain Umailin Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 21 Official Nitronaut Report Share Posted February 21 Hello Team, Our sincere apologies for the inconvenience. This issue is still being investigated by our product team and so far, it seems like Windows OS in German and Dutch languages are only affected. Once there is an update, we will put another post in this thread. Thank you for your patience. Link to comment Share on other sites More sharing options...
Luc Neyens Posted February 21 Author Report Share Posted February 21 Yoni, If you install the stand-alone PDF Creator version *11*, you can print to PDF. I didn't notice any difference between v.11 and v. 13 (before doing the update). You will find a link on this thread in my post of February 1, with links to other posts on this forum. Pending Nitro solving the issue with German and Dutch OS, I'm sure that'll help you out for the time being. Link to comment Share on other sites More sharing options...
Yoni Rasch Posted February 27 Report Share Posted February 27 (edited) Jammer genoeg lukt het bij mij nog steeds niet...baal er wel van, voelt als weggegooid geld. Unfortunately it still doesn't work for me... I'm fed up with it, feels like wasted money. Edited February 27 by Allain Umailin Link to comment Share on other sites More sharing options...
Luc Neyens Posted February 27 Author Report Share Posted February 27 Are you sure you are using version 11? Version 13 (standalone) doesn't work for me either. But PDF Creator v.11 does work with Nitro Pro 13. Link to comment Share on other sites More sharing options...
Yoni Rasch Posted March 1 Report Share Posted March 1 (edited) Kan je de download link en stappenplan nog eens delen? Translation:Can you share the download link and step-by-step plan again? Edited March 2 by Reymund G. Adding Translation to English Link to comment Share on other sites More sharing options...
Yoni Rasch Posted March 1 Report Share Posted March 1 (edited) Hij wil de installatie niet doen omdat het account al bestaat heeft hij aan. Moet ik nitro 13 eerst compleet verwijderen? Translation:He does not want to do the installation because the account already exists, he has it on. Do I have to completely remove nitro 13 first? Edited March 2 by Reymund G. Adding Translation to English Link to comment Share on other sites More sharing options...
Luc Neyens Posted March 2 Author Report Share Posted March 2 Hi Yoni, I'm afraid I must pass here as I'm not a computer specialist by any standard - I managed to get things working by some trial-and-error. For what it's worth, I assume you did manage to find the link to PDF Creator v.11? If not, I would suggest that one of the moderators put a direct link in this forum for both x86 and x64 versions until such time that the issue is resolved for the full Nitro Pro 13. Even so, when installing the stand-alone PDF Creator, things went perfectly smooth in my case: the v.11 software was installed next to the full Nitro Pro v.13 package; there were no error messages or references to an existing account or anything. As yet another alternative, you may want to try another brand's PDF creator until Nitro has resolved things: Until I came across Nitro's stand-alone v.11, for a few days I used CutePDF Writer which is free of charge and works in the same way. Personally, I always prefer to stay within the same company's software, but if creating PDFs or printing to PDF is important to you (and 'saving to PDF' as from within MS Office applications isn't an option), that may be the way to go for the time being. I also tried a few other full software packages, but in terms of features and user-friendliness none come close to Nitro Pro (i.e., for my personal requirements), hence I think it's important to consider whatever temporary solution that best fits your needs. Regards. Luc Link to comment Share on other sites More sharing options...
Christian Reidel Posted March 3 Report Share Posted March 3 (edited) Hello. i have the same issue. OS: Windows 11 Build 22621.1265 German-Version No Printer in the overview. Uninstalling and a new install has no effect. Installing a previous nitro 13-Version, 1-year old, i have the printer and it works fine. After update i have the same issue, no printer. Best Regards Christian Edited March 3 by Christian Reidel Link to comment Share on other sites More sharing options...
Yoni Rasch Posted March 8 Report Share Posted March 8 On 3/3/2023 at 1:46 PM, Christian Reidel said: Hello. i have the same issue. OS: Windows 11 Build 22621.1265 German-Version No Printer in the overview. Uninstalling and a new install has no effect. Installing a previous nitro 13-Version, 1-year old, i have the printer and it works fine. After update i have the same issue, no printer. Best Regards Christian Heb je het nu opgelost? En zo ja hoe? Link to comment Share on other sites More sharing options...
toos911 Posted March 17 Report Share Posted March 17 Hello all Same here wrt Nitro PDF print vanishing after most recent update (13.70.4.50) done yesterday. I work on laptop runs on Window 10 64-bit version 22H2 build 19045.2728. Regards Tobias Link to comment Share on other sites More sharing options...
Mark Stals Posted Monday at 06:07 PM Report Share Posted Monday at 06:07 PM (edited) Hello all, I have the same issue, my Windows 11 Pro 22H2 is originally German (Austria). I notified Nitro Support on Dec 2, 2022. Based on the feedback in this thread I changed all my regional settings English (United Kingdom), rebooted and reinstalled Nitro Pro 13. Unfortunately the printer was not installed 😔 As there seems no solution for this particular problem in sight, I would like to have my money back. Maybe Nitro Pro 14 will solve this issue. Edited Monday at 06:07 PM by Mark Stals too much spacing Link to comment Share on other sites More sharing options...
Luc Neyens Posted Wednesday at 05:28 PM Author Report Share Posted Wednesday at 05:28 PM Dec 2, 2022 - That's a month and a half before I reported this issue. Or 3,5 months during which Nitro has not been able to resolve what should be a fairly simple issue to resolve. E.g., consider the fact that the stand-alone version 11 is working... It reflects poorly on Nitro, to be honest, and I for one will reconsider alternative software. Come on, Nitro, don't let your customers down and prove you're one of the best. Link to comment Share on other sites More sharing options...
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