Colin Williams Posted January 20, 2023 Report Share Posted January 20, 2023 (edited) Hi, I have changed laptops and now can't access Nitro Pro. the serial number isn't recognised by the app. I tried the support on the website but got to the bit to deactivate/reactivate, but I can't select a device to deactivate as none are activated! my serial number is: 234601-xxyyzz-073306 Edited January 20, 2023 by Allain Umailin Link to comment Share on other sites More sharing options...
Colin Williams Posted January 20, 2023 Author Report Share Posted January 20, 2023 I worked it out. The new laptop had v13. My previous one had v12. I've uninstalled 13 and installed 12. Link to comment Share on other sites More sharing options...
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