Help with license - reinstalling windows

[Arnold Vales]

Hello Admin.  I purchased Nitro Pro for windows directly from your website. Nitro Pro 13.31.0.605

I'm experiencing performance issues with my laptop and am planning on performing a clean install.  I don't have the activation email anymore.  Could you please help?

[Allain Umailin]

Hello @Arnold Vales,

Thank you for reaching out to us through our Community Forums!

Let us try some troubleshooting by referring to these steps:

1. Download and run our Clean Up utility to uninstall your current Nitro Pro and reboot your machine:

https://downloads.gonitro.com/professional_13.70.2.40/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004509

2. After rebooting, download and install the latest version of Visual Studio (vc_redist.x64.exe & vc_redist.x86.exe) then reboot again your machine. Visual Studio 2015, 2017, 2019, and 2022 all share the same redistributable files:

https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads

3. Clear all your Downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro PDF Pro 13.70 using these direct MSI installers:

x64   https://downloads.gonitro.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x64.msi
x32   https://downloads.gonitro.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x86.msi

To know if you have 32-bit or 64-bit Windows system, please refer to this article:

https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

5. After installation, you can activate it by opening Nitro PDF Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 504916-xxyyzz-786912 (sent you privately)

6. Turning off User Account Control (UAC) for Nitro PDF Pro. Here are two methods that you can follow:

a. Right-click the Nitro shortcut > Properties > Compatibility > Turn off any settings there.

b.
i. Right-click > Troubleshoot Compatibility > Troubleshoot Program
ii. Check "The program requires additional permissions" > Next > Test the program...
iii. Wait for the program to launch > Next > Yes, save these settings for this program > Close

 Thank you for choosing Nitro and I hope this helps.

 

[Arnold Vales]

thank you so much for this very comprehensive guide.  I thought it was simply deactivating my serial number and uninstall before reinstalling windows!  So do I still need to deactivate my serial before running the gonitro install-cleanup?

totally appreciate your help!  Thanks again.

Edited January 22, 2023 by Arnold Vales

[Allain Umailin]

Hello @Arnold Vales,

Thank you for your response.

Deactivating is not needed as long as your machine has a stable Internet access.

Should you have further questions, please do not hesitate to reach out again.

[Zach Frank]

You can reach out to the Nitro Pro support team, and they can assist you in retrieving your license key. Alternatively, you can log into your Nitro account on their website and check if your license information is saved there.

[Zach Frank]

On 2/13/2023 at 4:12 PM, Zach Frank said:

You can reach out to the Nitro Pro support team, and they can assist you in retrieving your license key. Alternatively, you can log into your Nitro account on their website and check if your license information is saved there.

If you still need help, you can provide them with your order number or the email address used to make the purchase, and they should be able to assist you or purchase the reddit windows keys legit for a reduced price. I hope it helps.

[Allain Umailin]

Hello @Zach Frank,

Thank you for reaching out to us through our Community Forums!

To further assist you, could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones.

You can send the details of the license in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible to this thread.

Thank you very much in advance and I am looking forward to hearing back from you.