Roger Sawyer Posted January 20 Report Share Posted January 20 I cannot get it to deactivate without an error. tried to do manual and now it is not working at all and I cannot activate on the new laptop. #103302 654543 492100 Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 20 Official Nitronaut Report Share Posted January 20 Hello @Roger Sawyer, Thank you for reaching out to us through our Community Forums! Did you purchase your program from Indigo Software, an Amazon/eBay seller, or from The Soft Coffee? If yes, could you please share the email message or the invoice they have sent you after purchasing? Otherwise, where did you purchase it, and did they just send you an email to ask first for the software's installation ID before providing the serial number? Thank you and I am looking forward to hearing back from you soon. Link to comment Share on other sites More sharing options...
Roger Sawyer Posted January 20 Author Report Share Posted January 20 We bought it directly a while back for a laptop, now I was trying to deactivate it and reactivate it on a new laptop. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 24 Official Nitronaut Report Share Posted January 24 Hello @Roger Sawyer, Thank you for your response. Could you please provide a screenshot of your 'About Nitro Pro' window under the Help tab? This window should show the exact build of the program (format is 13.XX.X.XXX, e.g. 13.70.2.40). The same information is available by going to Control Panel > Programs and Features. Thank you very much in advance and I look forward to hearing back from you. Link to comment Share on other sites More sharing options...
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