Javier N. Posted January 22 Report Share Posted January 22 (edited) Hi My license number is *** I have replaced the hard drive and re-installed Windows. Now, after having installed NitroPro 12, when I try to activate it, I receive the following error: -24 Activation Error NitroPro encountered some issues while attempting to activate. I've tried to go to this page: https://licenses.gonitro.com/prd/portal But I cannot deactivate anything because everything seems to be already deactivated: Serial Number Version 12 Status Active Number of Activations 0 Number of Activations Allowed 2 Could you please help? Thanks Edited January 23 by Leslie V Deleted Confidential Information (Serial Number) Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 23 Official Nitronaut Report Share Posted January 23 Hello @Javier Narbaiza Thank you for your message - I can help you out. We have upgraded our activation servers. Please install the latest Nitro Pro 12 update (12.16.9.574) so you can reactivate successfully: https://www.gonitro.com/nps/product-details/downloads Then activate with your Nitro Pro 12 serial number. I hope this helps! Link to comment Share on other sites More sharing options...
Javier N. Posted January 23 Author Report Share Posted January 23 Thanks for the help, The normal installed didn't work (I had already tried it before I wrote my first post) but I've finally managed to do the activation using the offline installer that I found on another post: x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi Link to comment Share on other sites More sharing options...
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