Cannot activate Nitro Pro 12 after having replaced the hard drive

[Javier N.]

Hi

My license number is ***

I have replaced the hard drive and re-installed Windows.

Now, after having installed NitroPro 12, when I try to activate it, I receive the following error:

-24 Activation Error

NitroPro encountered some issues while attempting to activate.

I've tried to go to this page:

https://licenses.gonitro.com/prd/portal

But I cannot deactivate anything because everything seems to be already deactivated:

Serial Number
Version	12
Status	Active
Number of Activations	0
Number of Activations Allowed	2

Could you please help?

Thanks

Edited January 23, 2023 by Leslie V
Deleted Confidential Information (Serial Number)

[Leslie V]

Hello @Javier Narbaiza

Thank you for your message - I can help you out.

We have upgraded our activation servers. Please install the latest Nitro Pro 12 update (12.16.9.574) so you can reactivate successfully: 
https://www.gonitro.com/nps/product-details/downloads

Then activate with your Nitro Pro 12 serial number.

I hope this helps!
 

[Javier N.]

Thanks for the help,
The normal installed didn't work (I had already tried it before I wrote my first post) but I've finally managed to do the activation using the offline installer that I found on another post:
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi