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Version 13 Unable to Convert RTF files to PDF


Marco Lee

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When using the latest version 13 of Nitro Pro, I am unable to convert RFT files to PDF. When I open the Nitro Pro application to convert, it does not show the RFT file format in the drop down list for Support File Types. When I check the Nitro Pro knowledgebase article is shows that RFT file is a supported file type for conversion. 

 

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20 hours ago, Marco Lee said:

When using the latest version 13 of Nitro Pro, I am unable to convert RFT files to PDF. When I open the Nitro Pro application to convert, it does not show the RFT file format in the drop down list for Support File Types. When I check the Nitro Pro knowledgebase article is shows that RFT file is a supported file type for conversion. 

 

I am getting a Nitro Pro pop-up message "The document .rtf could not be opened because it's an unsupported file type or has been damaged."
I confirmed the rtf file is not damaged by installing Nitro Pro 13 on a different computer which was able to convert the same rtf file to PDF with no issue.

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