Ben Wilson Posted January 24 Report Share Posted January 24 Hi, I am moving to a new laptop and would like to move my serial over, however the activation servers do not recognize my serial number The serial is for Nitro 12. Hoping you can help. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted January 24 Official Nitronaut Report Share Posted January 24 Greetings @Ben Wilson Thank you for reaching out to us through our Community Forums! Using the license portal at https://licenses.gonitro.com/prd/portal, if the version of the serial number is 12, please install the latest build of Nitro PDF Pro 12 which is 12.16.9.574. To check which version and build is installed on the machine, open Nitro then navigate to the Help tab > About Nitro Pro. The Nitro PDF Pro 12.16.9.574 installer can be located from the link below:https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link. Once Nitro Pro 12.16.9.574 is installed, you can activate by opening Nitro then go to the Help tab > About Nitro Pro > Activate. Enter the serial number then click Activate. Kind regards, Link to comment Share on other sites More sharing options...
Ben Wilson Posted January 24 Author Report Share Posted January 24 (edited) Thanks, I have done this several times and yet it is still not activating. I have not deactivated my old copy as I fear I will then be locked out completely Entering the serial number on the page tells me then to enter a valid serial number 😕 Edited January 24 by Ben Wilson Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted January 24 Official Nitronaut Report Share Posted January 24 Hi @Ben Wilson Please provide your serial number and the exact activation error message. Please provide as well the version and complete build of the Nitro PDF Pro that is installed on the new laptop (the one that you are trying to activate). Kind Regards, Link to comment Share on other sites More sharing options...
Ben Wilson Posted January 24 Author Report Share Posted January 24 (edited) 110*************** https://photos.app.goo.gl/aSbEwz1KxG9B9z4S8 Edited January 24 by Reymund G. Hide Serial number Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted January 24 Official Nitronaut Report Share Posted January 24 Hi @Ben Wilson Please be aware that a valid serial number starts with 234 (for old version) and 504 (for new version). The serial number you provided is not a valid license for Nitro PDF Pro and unfortunately, we cannot assist you with any activation concerns. If you need assistance with this serial number, I recommend to check with your vendor/seller. Kind regards, Link to comment Share on other sites More sharing options...
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