Need assistance on reinstallation of Nitro Pro.

[kenji lim]

I can not reinstall my Nitro Pro on my laptop.  Some in the support team dealt with me on this, however for the some reason, we can not make it.  Can someone senior in the support team help me out on this. I had already followed the link suggested to me by the previous support and everytime I go to the gonitro activation portal, it give me an error saying "Invalid Client date".  

Would really appreciate a hand here.

Kenji
 

[Allain Umailin]

Hello @kenji lim,

Thank you for reaching out to us through our Community Forums!

To further assist you, could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones.

You can send the details of the license in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible to this thread.

Thank you very much in advance and I am looking forward to hearing back from you.

[kenji lim]

Serial number is 

504**************

Edited January 30, 2023 by Reymund G.
Hide Serial number

[Allain Umailin]

Hello @kenji lim,

Thank you for this information.

To further assist you, I just made an adjustment to your license, and to ensure you have the latest release, please use our offline English MSI packages below:

x64   https://downloads.gonitro.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x64.msi
x32   https://downloads.gonitro.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x86.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 504933-xxyyzz-638607

Thank you for choosing Nitro and I hope this helps.

[kenji lim]

Huge thanks for the adjustment. Whatever it was, it is now working.... Beautiful!